Refund policy

• For the safety of our customers, we regret to inform you that products cannot be returned, even if they are in their original condition, unless an error occurs beyond the customer’s control, such as a technical issue with the website.

• Products may be exchanged within 7 days from the date of purchase if they arrive damaged or have a manufacturing defect. In this case, the customer will receive a replacement product without a refund. The damaged product must be collected from the customer before the replacement product is delivered.

• If the customer refuses to receive the shipment, or if there is an error in the customer’s details, such as the mobile number or email address, resulting in the order being returned to us, the delivery fee will be deducted from the order value. If the customer wishes to receive the shipment again after it has been returned, delivery fees must be paid again.

• Please note that order contents cannot be modified once the order has been completed.